Guest Service Agent

Drury Hotels; Pigeon Forge (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts and free room nights

Career growth and training

Health and well-being programs

Company-matched 401(k)

Award-winning workplace

Job summary

Drury Plaza Hotel in Pigeon Forge is seeking a friendly front desk associate to warmly welcome guests, handle check-in/check-out, promote programs, and maintain guest records with courtesy and efficiency.

You will assist with breakfast and the 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and cleanup, while upholding Drury's hospitality standards.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction (written and verbal direction) in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting programs, maintaining guest records, cash handling, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, setup, guest service, and cleanup.

Skills

Customer service

Multitasking

Cash handling

English proficiency

People skills

Job description

Property Location: Drury Plaza Hotel - 140 Jake Thomas Road , Pigeon Forge, Tennessee 37863

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediately!