Night Auditor & Overnight Front Desk Pro

Drury Hotels; Pigeon Forge (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Paid time off

Hotel discounts

Free room nights

401(k) company matched

Wellness benefits

Job summary

Drury Hotels is seeking a front desk team member for the Drury Plaza Hotel in Pigeon Forge. You will handle guest check-in/out, promote sales programs, manage guest records, and perform cash handling with accuracy.

You may assist with breakfast setup and occasional food service, including overnight coverage where you may be the sole on-property team member. Deliver exceptional service with a friendly, professional attitude, maintain safety, and balance daily receipts while contributing to a

Qualifications

• Ability to take written and verbal direction and speak English clearly and read English.
• Relate to the public in a warm, friendly manner.
• Attention to detail and ability to handle multiple tasks simultaneously and efficiently.

Responsibilities

• Check guests in/out, promote sales programs, maintain guest records, and cash handling.
• Audit previous day’s receipts, balance entries, and run reports.
• May assist with breakfast setup and food preparation; work alone when required.
• Ensure guest safety and maintain a positive guest experience.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Job description

Drury Hotels is seeking a front desk team member for the Drury Plaza Hotel in Pigeon Forge. You will handle guest check-in/out, promote sales programs, manage guest records, and perform cash handling with accuracy.

You may assist with breakfast setup and occasional food service, including overnight coverage where you may be the sole on-property team member. Deliver exceptional service with a friendly, professional attitude, maintain safety, and balance daily receipts while contributing to a