Front Desk Guest Experience Specialist

Hilton Garden Inn Flushing; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages for full time opportunities

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Employee Assistance and Wellness Program

Job summary

Hilton Garden Inn Flushing is looking for a Guest Service Agent to warmly greet and assist guests while ensuring satisfaction is met according to hotel standards. Responsibilities include registering guests, managing bookings, and responding to inquiries effectively.

Ideal candidates will have previous customer service experience and knowledge of PMS systems. This role offers competitive pay, health benefits, and opportunities for growth within the organization.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Greet guests and offer assistance according to hotel standards.
• Register and assign guests to hotel rooms.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer service experience

PMS systems knowledge

Education

High School diploma or equivalent

Job description

Hilton Garden Inn Flushing is looking for a Guest Service Agent to warmly greet and assist guests while ensuring satisfaction is met according to hotel standards. Responsibilities include registering guests, managing bookings, and responding to inquiries effectively.

Ideal candidates will have previous customer service experience and knowledge of PMS systems. This role offers competitive pay, health benefits, and opportunities for growth within the organization.