Guest Room Experience Specialist

Western States Lodging and Management; Moab (UT); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Hotel discounts at Western States Lodg

Medical, Dental, Vision + HSA

PTO and Vacation benefits

Job summary

Quality Suites Moab is seeking a reliable Guest Room Attendant to ensure clean, welcoming rooms and public areas that meet brand standards. You will prepare rooms, replace linens, and respond promptly to guest requests, contributing to memorable stays.

We offer competitive hourly pay, benefits for eligible full-time associates, and hotel discounts across Western States Lodging & Management properties. Join a team focused on hospitality, teamwork, and guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• 0–1 year of housekeeping, cleaning, hospitality, or related experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Ability to follow cleaning procedures, safety guidelines, and brand standards.
• Strong time-management skills and ability to complete assigned rooms efficiently.
• Positive, professional communication skills.
• Ability to work independently while contributing to a team environment.
• Availability to work weekends and holidays.
• Authorization to work in the United States and proof of identity as required by federal law.

Responsibilities

• Clean and service guest rooms according to hotel brand standards.
• Make beds and replace sheets, pillowcases, towels, and other linens.
• Dust furniture, vacuum carpets, mop floors, and maintain clean, organized rooms.
• Thoroughly clean and sanitize bathrooms, including toilets, sinks, showers, mirrors, and floors.
• Replenish toiletries, towels, coffee supplies, cups, and other guest amenities.
• Ensure guest rooms are properly stocked, organized, and ready for arriving guests.
• Clean and maintain guest-accessible areas, including the lobby, hallways, elevators, fitness center, laundry areas, and other common spaces.
• Respond promptly and courteously to guest requests for additional towels, pillows, amenities, and other supplies.
• Report maintenance concerns, damaged items, or needed repairs to the appropriate department.
• Follow established safety, sanitation, and security procedures.
• Properly handle cleaning chemicals and operate housekeeping equipment safely.
• Assist with laundry duties as needed, including sorting, washing, folding, and stocking linens.
• Work closely with front desk, maintenance, housekeeping, and other hotel associates to support smooth daily operations.
• Demonstrate Western States Lodging & Management hospitality and service standards in every guest interaction.

Skills

Attention to detail

Time management

Customer service

Communication

Dependable

Education

High school diploma or equivalent

Job description

Quality Suites Moab is seeking a reliable Guest Room Attendant to ensure clean, welcoming rooms and public areas that meet brand standards. You will prepare rooms, replace linens, and respond promptly to guest requests, contributing to memorable stays.

We offer competitive hourly pay, benefits for eligible full-time associates, and hotel discounts across Western States Lodging & Management properties. Join a team focused on hospitality, teamwork, and guest satisfaction.