Guest Services Front Desk Associate

Lodgco; Walker (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Lodgco is hiring for a Front Desk Associate at the Fairfield Inn by Marriott Walker in Walker, MI. You will warmly greet guests, process check-ins and check-outs, and coordinate room assignments while providing efficient, courteous service.

Responsibilities include handling phone inquiries, reservations, and guest requests; understanding hotel operations; maintaining front desk areas and knowledge of rates and promotions. The role requires flexibility to work nights and weekends.

Qualifications

• Customer service experience preferred.

Responsibilities

• Register guests at check-in/check-out and assign rooms.
• Handle guest requests and inquiries with courtesy.
• Understand hotel operations, policies and procedures.
• Assist guests with problems and resolve issues promptly.
• Answer phones, handle mail, and take messages.
• Maintain front desk and common areas; know local attractions.
• Be aware of rates, packages, discounts, and promotions.

Skills

Guest service

Multi-tasking

Communication

Computer skills

Phone handling

Job description

Lodgco is hiring for a Front Desk Associate at the Fairfield Inn by Marriott Walker in Walker, MI. You will warmly greet guests, process check-ins and check-outs, and coordinate room assignments while providing efficient, courteous service.

Responsibilities include handling phone inquiries, reservations, and guest requests; understanding hotel operations; maintaining front desk areas and knowledge of rates and promotions. The role requires flexibility to work nights and weekends.