Front Desk Guest Experience Specialist

ADP, Inc.; Louisville (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision/dental

401k

Paid time off

Holidays

Staff discounts

Job summary

Cottonwood Airport/Expo Center Hotel in Louisville, KY is seeking a Front Desk Agent to greet guests, handle reservations, and coordinate check-ins and check-outs.

No hotel experience required; training provided. The role emphasizes friendly, professional service, multitasking, and flexible hours including weekends and holidays.

Benefits include health insurance, 401k, paid time off, and discounts at our hotels nationwide.

Qualifications

• Experience in guest service is helpful but not required.
• Excellent communication and friendly demeanor.
• Ability to multitask and stay organized in a busy environment.
• Read, write, speak and understand English proficiently.

Responsibilities

• Answer telephones, respond to guest questions, and take reservations.
• Perform guest check-ins, check-outs, and room assignments.
• Provide exceptional customer service at all times.
• Handle upset guests with tact and resolve issues promptly.
• Multitask and adapt to changing circumstances while completing assignments.

Skills

Customer service

Multitasking

Communication

English proficiency

Tools

Office equipment

Computer basics

Job description

Cottonwood Airport/Expo Center Hotel in Louisville, KY is seeking a Front Desk Agent to greet guests, handle reservations, and coordinate check-ins and check-outs.

No hotel experience required; training provided. The role emphasizes friendly, professional service, multitasking, and flexible hours including weekends and holidays.

Benefits include health insurance, 401k, paid time off, and discounts at our hotels nationwide.