Front Desk Agent

ADP, Inc.; Louisville (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision/dental

401k

Paid time off

Holidays

Staff discounts

Job summary

Cottonwood Airport/Expo Center Hotel in Louisville, KY is seeking a Front Desk Agent to greet guests, handle reservations, and coordinate check-ins and check-outs.

No hotel experience required; training provided. The role emphasizes friendly, professional service, multitasking, and flexible hours including weekends and holidays.

Benefits include health insurance, 401k, paid time off, and discounts at our hotels nationwide.

Qualifications

• Experience in guest service is helpful but not required.
• Excellent communication and friendly demeanor.
• Ability to multitask and stay organized in a busy environment.
• Read, write, speak and understand English proficiently.

Responsibilities

• Answer telephones, respond to guest questions, and take reservations.
• Perform guest check-ins, check-outs, and room assignments.
• Provide exceptional customer service at all times.
• Handle upset guests with tact and resolve issues promptly.
• Multitask and adapt to changing circumstances while completing assignments.

Skills

Customer service

Multitasking

Communication

English proficiency

Tools

Office equipment

Computer basics

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Louisville, KY, US

21 days ago Requisition ID: 1094

Salary Range: $15.00 To $15.00 Hourly

FRONT DESK AGENT

STARTING WAGE: 15.00

Cottonwood Airport/Expo Center Hotel is located just off I-264 and three miles from Louisville International Airport (SDF), so travel is a breeze for both leisure and business travelers to Louisville. Lodging with us affords our guests premium opportunities to experience the best of the city.

We're searching for someone who loves meeting new people to join our front desk team. Previous hotel experience is helpful but not required -- as long as you're the right person, we'll teach you everything you need to know to exceed standards for work quality and guest happiness. To be successful, you will be a reliable, enthusiastic multitasker who can work independently as well as get along with your team and help out where needed. You will demonstrate and promote 100% dedication to providing the best possible experience for our guests and employees through excellent guest service and effective communication skills. For outstanding employees, there is room for career growth & promotion.

We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. Cottonwood Airport/Expo Center Hotel is an equal opportunity employer.

Responsibilities include:

Answer telephones to respond to guest questions and take reservations; enter reservations submitted online

Perform guest check ins, check outs, and room assignments

Provide customer service at the highest level

Handle upset guests with tact and kindness. Attempt to resolve all instances of poor guest service before guests leave the property

Multitask and prioritize to adjust to changing circumstances and complete multiple assignments despite interruption

Qualifications:

Computer proficiency; ability to operate basic office equipment

Basic math, reading/writing, and comprehension skills

Ability to stand and walk for extended periods of time

Ability to provide stellar customer service and handle upset guests professionally and with compassion

Available to work flexible hours to include weekends and holidays

Read, write, speak, and understand English