Front Desk Guest Experience Specialist

Hampton Inn Knoxville/Lenoir City, TN; Lenoir City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Immediate Pay- earned wage access!

Vacation time

Sick time

Holiday pay

Bonus opportunities

Brand-specific employee discounts

Long term disability

Life insurance

Job summary

Hampton Inn Knoxville/Lenoir City, TN is seeking a Front Desk Clerk to greet guests, manage check-in/out, handle cash procedures, and promote hotel amenities. The role requires strong customer service, attention to detail, and the ability to work a 4P-11P shift.

Applicants should have a high school diploma or GED and at least one year of hospitality experience, along with knowledge of local area attractions. Training included; opportunities for growth within Kana Hotel Group.

Qualifications

• High School diploma or GED preferred.
• One year hospitality experience required.
• Customer service experience required.
• Experience handling cash and credit card procedures.
• Knowledge of the hotel layout, amenities, and procedures.
• Knowledge of local geographic area, area businesses, and attractions.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Follow all cash and credit card procedures required by hotel and brand standard.
• Check house count to determine rooms available for the day.
• Review credit limit exception report and obtain additional approval if necessary.
• Check expected departures for today and manage checkouts or extend stays after checkout time.
• Update housekeeping room status as received from housekeeping.
• Balance departments from daily activity report at end of shift.
• Perform cashier shift change when cash is balanced.
• Explain promotional items and provide to guests upon request.
• Mention hotel amenities to guests during calls or in-person conversations.
• Respond promptly to guest inquiries or complaints; offer alternatives if needed.
• Demonstrate commitment to hospitable service and guest satisfaction.
• Document any guest accidents with a complete report.
• Be flexible to work evenings, weekends, and holidays.

Skills

Customer service

Cash handling

Attention to detail

Flexible shifts

Guest relations

Education

High School diploma or GED

Job description

Hampton Inn Knoxville/Lenoir City, TN is seeking a Front Desk Clerk to greet guests, manage check-in/out, handle cash procedures, and promote hotel amenities. The role requires strong customer service, attention to detail, and the ability to work a 4P-11P shift.

Applicants should have a high school diploma or GED and at least one year of hospitality experience, along with knowledge of local area attractions. Training included; opportunities for growth within Kana Hotel Group.