Front Desk Guest Experience Specialist

Quantum Healthcare Group; Lehigh Acres (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Lehigh Acres Health and Rehabilitation Center in Lehigh Acres, FL is seeking a friendly Front Desk Representative to manage receptionist and clerical duties at the main entrance. You will be the face of the facility for visitors and handle inquiries.

The ideal candidate is courteous, perceptive, and organized, able to resolve issues and provide accurate information. Responsibilities include greeting guests, managing calls, handling mail, maintaining records, and supporting daily office

Qualifications

• Proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• High School diploma; additional qualifications will be a plus

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc.)

Skills

Front desk experience

Customer service

Communication skills

People skills

Organization

Multi-tasking

Problem-solving

Education

High School diploma

Tools

MS Office

Excel

Word

Fax

Printer

Job description

Lehigh Acres Health and Rehabilitation Center in Lehigh Acres, FL is seeking a friendly Front Desk Representative to manage receptionist and clerical duties at the main entrance. You will be the face of the facility for visitors and handle inquiries.

The ideal candidate is courteous, perceptive, and organized, able to resolve issues and provide accurate information. Responsibilities include greeting guests, managing calls, handling mail, maintaining records, and supporting daily office