Front Desk & Guest Experience Specialist

Lehigh-Acres-Health-and-Rehabilitation-Center; Lehigh Acres (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lehigh Acres Health and Rehabilitation Center is seeking a courteous Front Desk Representative to manage receptionist duties at the main entrance. You will be the face of the center, greet visitors, handle inquiries, and support clerical tasks to ensure a smooth front desk experience.

The ideal candidate will be friendly, perceptive, and disciplined, capable of handling complaints with accuracy and professionalism while maintaining a customer-focused approach to make guests feel valued on site.

Qualifications

• Proven experience as front desk representative, agent or relevant position.
• Familiarity with office machines (e.g. fax, printer).
• Knowledge of office management and basic bookkeeping.
• Proficient in English (oral and written).
• Excellent knowledge of MS Office (Excel and Word).
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Problem-solving skills.
• Customer service orientation.
• High School diploma; additional qualifications will be a plus.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receiveletters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc.)

Skills

Front desk experience

Customer service

Communication skills

Organization

Multitasking

Problem solving

English proficiency

Education

High School diploma

Tools

MS Office

Excel

Word

Office equipment

Job description

Lehigh Acres Health and Rehabilitation Center is seeking a courteous Front Desk Representative to manage receptionist duties at the main entrance. You will be the face of the center, greet visitors, handle inquiries, and support clerical tasks to ensure a smooth front desk experience.

The ideal candidate will be friendly, perceptive, and disciplined, capable of handling complaints with accuracy and professionalism while maintaining a customer-focused approach to make guests feel valued on site.