Front Desk Guest Experience Specialist

HireScore; Hancock Township (MI); In loco; USD 21.000 - 23.000; Tempo pieno

Descrizione del lavoro

The Magnuson Hotel Copper Crown in Hancock, Michigan is hiring Front Desk Associates for full-time and part-time roles. You will be the first warm welcome for guests, assist with check-in/out, and help guests with information about amenities, local attractions, directions, and services.

You’ll use a reservation system and the internet daily to manage bookings and charges. We offer a starting wage of $15.50 to $16.50 per hour based on experience.

Competenze

• Must be 16+ years old.
• Hotel front desk experience is a plus.
• Strong customer service mindset.
• Comfortable using computers and reservation systems.
• Flexible scheduling including weekends/holidays.
• Problem-solver who stays calm under pressure.
• Ability to lift up to 50 pounds and perform physical tasks.

Mansioni

• Welcome guests and help them feel right at home.
• Share information about hotel amenities and local favorites.
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges using our computer system.
• Respond to guest questions, concerns, and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

Descrizione del lavoro

The Magnuson Hotel Copper Crown in Hancock, Michigan is hiring Front Desk Associates for full-time and part-time roles. You will be the first warm welcome for guests, assist with check-in/out, and help guests with information about amenities, local attractions, directions, and services.

You’ll use a reservation system and the internet daily to manage bookings and charges. We offer a starting wage of $15.50 to $16.50 per hour based on experience.