Front Desk Guest Experience Specialist

Remington Hospitality; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Remington Hospitality is seeking a Front Desk/Reservations associate to warmly greet guests and manage check-in/check-out efficiently at our Fort Worth property. You will handle pre-registration, process charges, and maintain front desk accuracy with cash and card payments.

You should be familiar with same-day reservations, cancellations, and relocation procedures, while ensuring guests receive courteous, professional service at all times.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly, accurately and efficiently.
• Maintain complete working knowledge of Front Office system (computer or manual).
• Manage cash handling, including receiving cash, checks and credit card information from guests.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to handle each.
• Understand reservations procedures, including same-day bookings, cancellations and relocation procedures.

Job description

Remington Hospitality is seeking a Front Desk/Reservations associate to warmly greet guests and manage check-in/check-out efficiently at our Fort Worth property. You will handle pre-registration, process charges, and maintain front desk accuracy with cash and card payments.

You should be familiar with same-day reservations, cancellations, and relocation procedures, while ensuring guests receive courteous, professional service at all times.