Front Desk Concierge — Delight Guests & Check-Ins

General Hotels Corporation; Franklin (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Telemedicine

401(k) with company match

On-demand pay (Earned Wage Access)

Hotel room discounts

Employee Assistance Program

Benefit Hub access

Generous time off

Job summary

General Hotels Corporation is seeking a Front Desk Agent at their Franklin, Indiana location. You will welcome guests, check them in and out, answer calls, respond to emails, and assist with questions while maintaining accurate guest records and transactions.

The role requires excellent customer service, strong communication, and the ability to multitask and work flexible shifts including weekends and holidays.

Qualifications

• Excellent customer service skills.
• Strong written and verbal communication.
• Ability to multitask and prioritize under pressure.
• Attention to detail and accuracy in records and transactions.
• Proficiency with hotel front desk software and equipment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Answer phone calls and respond to emails.
• Maintain accurate guest records and room assignments.
• Handle cash and credit card transactions.
• Provide information about hotel amenities and local attractions.
• Keep front desk area clean and organized.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Stress management

Basic math

Flexibility

Tools

Front desk software

Job description

General Hotels Corporation is seeking a Front Desk Agent at their Franklin, Indiana location. You will welcome guests, check them in and out, answer calls, respond to emails, and assist with questions while maintaining accurate guest records and transactions.

The role requires excellent customer service, strong communication, and the ability to multitask and work flexible shifts including weekends and holidays.