Front Desk & Guest Experience Specialist

Brookdale; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early wage access for hourly staff (ex

Job summary

Brookdale is seeking a friendly receptionist to welcome residents and guests at our community in Charlotte. You will manage front-desk duties, answer phones, guide visitors, and support basic clerical tasks to ensure smooth daily operations.

The role involves handling mail, coordinating with staff, and assisting with emergencies per established protocols in a well-supported environment.

Qualifications

• Receptionist duties include greeting visitors, answering questions, directing calls to residents and staff.
• Maintaining visitor logs and sorting/delivering mail.
• Responding to resident emergencies per community protocol.

Responsibilities

• Greets all visitors, answers questions, signs guest sheets, routes calls to residents and staff.
• Sorts, delivers, and collects mail and may assist with basic clerical tasks.
• Responds to emergencies by contacting internal or external parties per protocol.

Skills

Customer service

Communication

Office/clerical tasks

Job description

Brookdale is seeking a friendly receptionist to welcome residents and guests at our community in Charlotte. You will manage front-desk duties, answer phones, guide visitors, and support basic clerical tasks to ensure smooth daily operations.

The role involves handling mail, coordinating with staff, and assisting with emergencies per established protocols in a well-supported environment.