Front Desk & Guest Experience Specialist

My Place Hotels of America; Bismarck (ND); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonus

Direct deposit

Flexible scheduling

Cross-training

Growth opportunities

Job summary

My Place Hotel in Bismarck, ND seeks a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience.

You will handle check-ins and check-outs, manage reservations, record charges, and assist guests with local tips while maintaining accuracy and courtesy.

The role offers flexible shifts, monthly bonus opportunities, cross-training, and growth opportunities within the company.

Qualifications

• Basic computer proficiency and strong communication skills.
• Reliable attendance and ability to multitask under pressure.
• Comfort handling cash and recording guest charges accurately.
• Friendly, solution-focused guest service mindset.

Responsibilities

• Assist guests with check-ins and check-outs and reservations.
• Answer guest questions about amenities, dining, and local attractions.
• Record room rates, taxes, and purchases accurately and securely.
• Support housekeeping and other operations as needed.
• Follow safety procedures and maintain a clean, welcoming lobby.

Skills

Customer service

Communication

Cash handling

Multitasking

Job description

My Place Hotel in Bismarck, ND seeks a dependable Guest Service Representative to support front desk operations and deliver a welcoming, professional guest experience.

You will handle check-ins and check-outs, manage reservations, record charges, and assist guests with local tips while maintaining accuracy and courtesy.

The role offers flexible shifts, monthly bonus opportunities, cross-training, and growth opportunities within the company.