Front Desk Guest Experience Pro

trabajar365; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Supportive team environment

Ongoing training programs

Job summary

Pyramid Global Hospitality is seeking a Front Desk team member for THesis Hotel Miami. You will greet guests, check in/out, handle reservations, and provide information on rooms and amenities while delivering high-quality service in a fast-paced environment.

Join a supportive team with ongoing training and opportunities for growth in a vibrant Miami setting. Must be flexible to work various shifts, including weekends and holidays, and have a valid driver's license for parking and related duties.

Qualifications

• At least one year in a customer service role with high guest interaction.
• A valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

Job description

Pyramid Global Hospitality is seeking a Front Desk team member for THesis Hotel Miami. You will greet guests, check in/out, handle reservations, and provide information on rooms and amenities while delivering high-quality service in a fast-paced environment.

Join a supportive team with ongoing training and opportunities for growth in a vibrant Miami setting. Must be flexible to work various shifts, including weekends and holidays, and have a valid driver's license for parking and related duties.