Guest Services Agent — Create Memorable Welcomes

Pyramid Global Hospitality; Coral Gables (FL); Sur place; USD 23 000 - 26 000; Plein temps

Résumé du poste

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for THesis Hotel Miami in Miami, Florida. You will greet guests, assist with luggage, and guide them to check-in, delivering exceptional service across accommodations and amenities.

The role offers training, teamwork, and opportunities across departments in a dynamic hospitality environment at a premier property in a vibrant city. Join a team dedicated to service excellence and memorable guest experiences.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Available to work various shifts including weekends and holidays.

Responsabilités

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.
• You will escorting and orienting the guest to the front desk for check-in.
• You will park and retrieve guests vehicles as requested.
• Upon check-in, you will escort the guests and their luggage to their room, explaining amenities and fun facts about the hotel.
• You will work with other attendants to ensure a personalized experience and open doors for all guests.
• Assist lobby attendant in keeping entrance area clean and organized.
• Be the difference with all guest and employees and do more than just the norm.

Description du poste

Pyramid Global Hospitality is seeking a friendly Guest Services Agent for THesis Hotel Miami in Miami, Florida. You will greet guests, assist with luggage, and guide them to check-in, delivering exceptional service across accommodations and amenities.

The role offers training, teamwork, and opportunities across departments in a dynamic hospitality environment at a premier property in a vibrant city. Join a team dedicated to service excellence and memorable guest experiences.