Front Desk & Guest Experience Leader

Avanti Sl; Austin, Northern (TX, KY); Hybrid; USD 35,000 - 42,000; Full time

Job summary

Avanti is seeking a Director of First Impressions to greet guests with a warm, professional demeanor and support a busy community front desk. You will handle phones, sign-ins, and general office tasks while assisting leaders and coordinating lobby activities.

This role requires 18+ years old, the ability to lift 50 pounds, and basic proficiency with Word/Excel. Weekend coverage is expected in a 24-hour operation.

Qualifications

• Must present as professional with proper grammar and a pleasant voice.
• Excellent interpersonal, organizational, time management and oral/written skills.
• Ability to work in a team environment.
• Detail-oriented, able to multi-task and handle multiple interruptions.
• Must be at least 18 years of age.
• Ability to lift, carry, push and pull 50 pounds.
• Basic knowledge with Microsoft Word and Excel.

Responsibilities

• Answer the phone courteously with proper greetings, direct and transfer callers, and take and distribute messages promptly.
• Greet visitors appropriately, direct visitors and ensure sign-in/out for visitors, residents, and vendors.
• Observe and stop residents attempting to leave the community and report safety issues to management.
• Keep reception area, lobby and living room clean and orderly; manage porch and plants.
• Assist with lobby activities and weekend/evening events when traffic is low.
• Assist Executive Director and Community Relations Director with general office tasks.
• Retain resident room roster at front desk for safety.
• Assist with other tasks and departments as needed.

Skills

Interpersonal skills

Organizational skills

Time management

Oral/written communication

Team player

Attention to detail

Multi-tasking

Customer service

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Avanti is seeking a Director of First Impressions to greet guests with a warm, professional demeanor and support a busy community front desk. You will handle phones, sign-ins, and general office tasks while assisting leaders and coordinating lobby activities.

This role requires 18+ years old, the ability to lift 50 pounds, and basic proficiency with Word/Excel. Weekend coverage is expected in a 24-hour operation.