Front Desk: Guest Experience Leader

UCF Hotel Venture; Arlington (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off (Sick, Vacation, Holiday

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary parking

Free meals during shifts

Discounted local attraction tickets

Volunteer opportunities

Job summary

Live! by Loews - Arlington is seeking a friendly Front Office Agent to welcome guests, check them in and out, and coordinate room assignments with care. You will promote hotel amenities and attractions while maintaining a smooth lobby experience.

The role calls for strong communication, reliability, and a proactive, guest‑first approach. You should be able to stand for long periods, work weekends/evenings/holidays as needed, and handle payments accurately.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest experience champion

Clear communicator

Proactive problem solver

Adaptable team player

Detail-oriented

Tools

Opera System

Job description

Live! by Loews - Arlington is seeking a friendly Front Office Agent to welcome guests, check them in and out, and coordinate room assignments with care. You will promote hotel amenities and attractions while maintaining a smooth lobby experience.

The role calls for strong communication, reliability, and a proactive, guest‑first approach. You should be able to stand for long periods, work weekends/evenings/holidays as needed, and handle payments accurately.