Front Desk & Guest Experience Lead

Floyd's Barbershop; Longmont, Northern (CO, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401(k)

Paid Time Off

Employee discounts

Job summary

Floyds 99 Barbershop - Longmont is seeking a receptionist to be the fast-moving hub that keeps the shop running smoothly and guests feeling taken care of. You’ll greet guests, manage check-in/out, answer phones, and keep the lobby inviting while supporting the team with payments and scheduling.

The role requires staying calm under pressure, delivering exceptional customer service, and being flexible to cover days, nights, and weekends to maintain a high-energy, guest-focused experience.

Qualifications

• Ability to work well under pressure in a busy onsite setting.
• Strong customer service mindset with reliability and attention to detail.
• Availability for flexible days, nights, and weekends.

Responsibilities

• Greet guests, manage check-in/check-out, and handle payments accurately.
• Answer phones, schedule/route inquiries, and communicate clearly with the team.
• Maintain a clean, organized lobby and support shop upkeep as needed.
• Stay calm, professional, and solutions-focused when challenges pop up.

Skills

Work under pressure

Customer service

Reliability

Attention to detail

Flexible schedule

Job description

Floyds 99 Barbershop - Longmont is seeking a receptionist to be the fast-moving hub that keeps the shop running smoothly and guests feeling taken care of. You’ll greet guests, manage check-in/out, answer phones, and keep the lobby inviting while supporting the team with payments and scheduling.

The role requires staying calm under pressure, delivering exceptional customer service, and being flexible to cover days, nights, and weekends to maintain a high-energy, guest-focused experience.