Front Desk & Guest Experience Host

The Padel Collective; Austin, Northern (TX, KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Hourly pay $16–$18

Growth opportunities

Off-peak access

Staff discount

Gear package at sign-on

Job summary

The Padel Collective in Austin is seeking a friendly Front Desk Associate to greet Guests and members and manage bookings for our new padel club. This on-site, part-time role requires strong communication and a proactive, detail-oriented approach to daily operations.

You will handle member inquiries, process payments, assist with retail, coordinate with coaches, and help organize events while delivering a warm, welcoming club experience.

Qualifications

• 1+ year in hospitality, retail, or sports club.
• Familiar with booking software, POS, email, and messaging apps.
• Strong written and verbal communication.
• Proactive, initiative driven.
• Detail-oriented under pressure.
• Padel background is a plus but not required.

Responsibilities

• Welcome Guests and set the club's tone.
• Manage bookings and keep calendar accurate.
• Handle memberships, renewals, and cancellations.
• Process payments for court time and retail.
• Coordinate with coaches and management on events.
• Assist with retail sales and product knowledge.
• Answer emails and update member records.
• Maintain a tidy station and assist with maintenance tasks.

Skills

Hospitality experience

Retail experience

Communication skills

Proactive

Detail-oriented

Customer service

Tools

Booking software

POS

Email

WhatsApp

Job description

The Padel Collective in Austin is seeking a friendly Front Desk Associate to greet Guests and members and manage bookings for our new padel club. This on-site, part-time role requires strong communication and a proactive, detail-oriented approach to daily operations.

You will handle member inquiries, process payments, assist with retail, coordinate with coaches, and help organize events while delivering a warm, welcoming club experience.