Front Desk Receptionist - Part Time

America's Best; Ann Arbor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k retirement savings with company

Paid sick time

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best in Ann Arbor is seeking a friendly Receptionist to greet customers, manage schedules, and keep patient records organized. You will support phone inquiries, verify insurance information, and help keep the store running smoothly.

This role requires strong customer service, organization, and the ability to handle multiple phone lines. High school diploma required; training provided. Competitive pay and benefits are offered.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone line handling

Organizational skills

Communication

Education

High School Diploma or equivalent

Job description

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.


• Ensures a smooth flow of customers through the store.


• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.


• Processes and understands managed care plans while obtaining document information from the insurance company as needed.


• Provides customers basic and accurate information.


• Schedules and confirms appointments, follow-up visits and classes.


• Files all patient records daily and pulls patient files for the next day's appointments.


• Checks order status and notifies customers when orders are in or of any delays.


• Keeps reception area tidy and presentable with all necessary materials.


• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.


• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.


• 0-2 years related experience or training preferred.


• Experience handling multiple phone lines preferred.


• Strong customer service skills required


• Strong organizational skills required

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include

• 401k retirement savings with company match and stock purchase plan


• Paid sick time


• Parental leave


• Employee eyewear discount


• College scholarship program

Focus On Professional Growth And Career Fulfillment

• Training programs available


• Access to educational courses


• Emphasis on internal promotions and career advancement

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.