Front Desk & Guest Experience Coordinator

Datamax Inc.; Little Rock (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Datamax, based in Little Rock, AR, is seeking a friendly receptionist to be the first point of contact for customers, partners, and employees. You will project professionalism, manage a multi-line phone system, and maintain an organized front office while delivering exceptional administrative support.

You will welcome visitors, direct inquiries to the appropriate department, assist Sales, Service, Finance, HR and Leadership, coordinate meetings, handle mail and shipments, and support events.

Qualifications

• Experience with multi-line phone systems.
• Exceptional verbal and written communication skills.
• Professional appearance, demeanor, and interpersonal skills.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities while maintaining accuracy and professionalism.
• Strong customer service orientation with a positive and helpful attitude.
• Proficiency with Microsoft Office 365, including Outlook, Word, and Excel.

Responsibilities

• Welcome customers, visitors, vendors, and employees in a professional, courteous, and friendly manner.
• Serve as the first point of contact for all guests and ensure a positive first impression of Datamax.
• Maintain a clean, organized, and professional reception area.
• Provide general information regarding company services and direct visitors to the appropriate department.
• Coordinate visitor check-in procedures and notify employees of arriving guests.
• Answer and manage a multi-line telephone system promptly and professionally.
• Screen, transfer, and route incoming calls accurately to the appropriate department or individual.
• Take detailed and accurate messages and ensure timely delivery.
• Monitor and respond to general company email inquiries when applicable.
• Assist with internal and external communications as requested.
• Provide administrative assistance to various departments, including Sales, Service, Finance, Human Resources, and Executive Leadership.
• Prepare correspondence, reports, forms, and other business documents.
• Assist with filing, scanning, copying, mailing, and document management.
• Maintain office records and administrative files with accuracy and confidentiality.
• Support company meetings, events, and special projects as assigned.
• Manage incoming and outgoing mail, courier deliveries, and shipping services.
• Monitor office supply inventory and coordinate replenishment with approved vendors.
• Assist with conference room scheduling and meeting preparations.
• Coordinate office refreshments, hospitality needs, and visitor accommodations.

Skills

Multi-line phone systems

Verbal and written communication

Professional appearance/interpersonal

Organizational skills

Time management/prioritization

Customer service orientation

MS Office 365 (Outlook, Word, Excel)

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

Datamax, based in Little Rock, AR, is seeking a friendly receptionist to be the first point of contact for customers, partners, and employees. You will project professionalism, manage a multi-line phone system, and maintain an organized front office while delivering exceptional administrative support.

You will welcome visitors, direct inquiries to the appropriate department, assist Sales, Service, Finance, HR and Leadership, coordinate meetings, handle mail and shipments, and support events.