Front Desk & Guest Experience Coordinator

Hillsboro-Aero-Academy; Hillsboro (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Hillsboro Aero Academy is seeking an organized and friendly front desk receptionist to be the first point of contact for a busy international flight school. You will answer calls, assist guests, handle clerical tasks, and provide administrative support across the organization.

The role requires strong multi-cultural communication, excellent organizational skills, and the ability to multitask in a fast-paced environment while delivering outstanding customer care.

Qualifications

• Experience in front-desk administration in a fast-paced setting.
• Strong written and verbal communication skills.
• Ability to multitask and meet deadlines in a multicultural environment.

Responsibilities

• Answer and direct incoming calls.
• Welcome and assist visitors, customers, and vendors.
• Inform of testing center arrivals and other guests.
• Sort and distribute mail and packages for staff and students.
• Receive payments, distribute checks, and invoice customers as needed.
• Create PowerPoint presentations for company announcements.
• Make announcements regarding monthly events and help with posters.
• Maintain reception and lobby area for cleanliness.
• Process fuel records and update fuel surcharges.
• Collect cash/check payments.
• Oversee printers, phone equipment and plants.
• Schedule rooms on Flight Schedule Pro.
• Report facility maintenance and IT requests.
• Assist Student Services with scanning and filing tasks.
• Other duties as assigned.

Skills

Multicultural environment

Reception/administrative experience

Written and verbal communication

Organizational skills

Multi-tasking

Professional demeanor

Independent and team work

Job description

Hillsboro Aero Academy is seeking an organized and friendly front desk receptionist to be the first point of contact for a busy international flight school. You will answer calls, assist guests, handle clerical tasks, and provide administrative support across the organization.

The role requires strong multi-cultural communication, excellent organizational skills, and the ability to multitask in a fast-paced environment while delivering outstanding customer care.