Front Desk & Guest Experience Concierge - Senior Living

The Reserve at Fairhope; Fairhope (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Holiday pay

Job summary

The Reserve at Fairhope is seeking a friendly and professional front desk receptionist to greet residents and visitors, manage sign-in/out, and route calls. You will provide information, assist with program reservations, and help maintain accurate resident records in a supportive, team-oriented environment.

The ideal candidate has strong customer service experience, good communication skills, and the ability to work independently.

Qualifications

• High school diploma or GED required.
• At least 1 year of related customer service experience.
• Preferably in long-term care or hospitality.
• Well-developed interpersonal, organizational, verbal communication and listening skills; proficient with Office; able to lift up to 25 lbs.

Responsibilities

• Greet and assist residents and visitors at the front desk.
• Manage sign-in/out for visitors and vendors; handle calls.
• Provide marketing information to visitors; support Lifestyles events.
• Assist with program/event reservations; collect fees; maintain records.
• Maintain resident information databases and distribution lists; perform clerical duties.
• Support other departments to ensure high-quality resident service.
• Other duties as assigned by Supervisor.

Skills

Customer service

Front desk

Microsoft Office

Phone handling

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Reserve at Fairhope is seeking a friendly and professional front desk receptionist to greet residents and visitors, manage sign-in/out, and route calls. You will provide information, assist with program reservations, and help maintain accurate resident records in a supportive, team-oriented environment.

The ideal candidate has strong customer service experience, good communication skills, and the ability to work independently.