FRONT DESK - Hampton Inn San Simeon

San Simeon Holdings LLC; San Simeon (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

San Simeon Holdings LLC is seeking a Guest Service Associate to enhance guest satisfaction by delivering efficient and courteous service. The role requires reliability, strong communication, and a professional demeanor in a hotel environment.

Ideal candidates will be able to multitask, maintain hospitality standards, operate a property management system, and assist with guest issues while ensuring accurate record-keeping and payments.

Qualifications

• 1+ year of guest service experience.
• Well-groomed and professional appearance.
• Good listener.
• Able to stand for long periods and lift/push loads.
• Able to communicate with guests and co-workers using log books.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service according to hotel standards.
• Execute selling strategies to enhance hotel revenue.
• Communicate with guests and coworkers, receive and transmit mail, phone and messages and relay information using log books.
• Assist guests with issues professionally while maintaining a hospitable attitude.

Skills

Honesty

Trustworthy

Experience

Attendance

Multi-tasking

Detail-oriented

Service-centric

Guest communication

Professionalism

Computer literacy

Tools

Property Management System

Job description

If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you!

Key Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures.
• Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times.

The ideal candidate will be:

• Multi-task, detail-oriented, and remain service-centric.
• Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books.
• Assist with guest issues with professionalism in maintaining a hospitable attitude.
• Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes.

What are we looking for?

To fulfill this role successfully, you must possess the following:

• Well-groomed and professional appearance.
• Good listener.
• Emphatic and tolerant.
• Rational, prudent, and practical.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds