Front Desk & Guest Experience Associate

Paycom; Kansas City (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Paycom is seeking a Front Desk Agent at Four Points By Sheraton Kansas City Airport to warmly welcome guests, handle check-ins/outs, and provide accurate information and services. The role requires high school education and hotel experience, with the ability to stay calm under pressure and take initiative in daily tasks.

The position involves coordinating with guests, managing reservations, and assisting with VIP requests while ensuring brand standards are met and every guest interaction is

Qualifications

• High School Education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must show initiative in job performance.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Administer check-ins and check-outs.
• Responds professionally to arriving and departing guests with accurate information and services.
• Explain all hotel amenities to guests at check-in.
• Be a source of information to guests on transport and restaurant advice.

Skills

Guest service

Stress management

Initiative

Education

High School Diploma or equivalent

Job description

Paycom is seeking a Front Desk Agent at Four Points By Sheraton Kansas City Airport to warmly welcome guests, handle check-ins/outs, and provide accurate information and services. The role requires high school education and hotel experience, with the ability to stay calm under pressure and take initiative in daily tasks.

The position involves coordinating with guests, managing reservations, and assisting with VIP requests while ensuring brand standards are met and every guest interaction is