7AM - 3PM Guest Services Associate

Paycom; Kansas City (MO); On-site; USD 22,000 - 23,000; Full time

Job summary

Paycom is seeking a Front Desk Agent at Four Points By Sheraton Kansas City Airport to warmly welcome guests, handle check-ins/outs, and provide accurate information and services. The role requires high school education and hotel experience, with the ability to stay calm under pressure and take initiative in daily tasks.

The position involves coordinating with guests, managing reservations, and assisting with VIP requests while ensuring brand standards are met and every guest interaction is

Qualifications

• High School Education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must show initiative in job performance.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Administer check-ins and check-outs.
• Responds professionally to arriving and departing guests with accurate information and services.
• Explain all hotel amenities to guests at check-in.
• Be a source of information to guests on transport and restaurant advice.

Skills

Guest service

Stress management

Initiative

Education

High School Diploma or equivalent

Job description

Job Details: Level: Entry, Job Location: Four Points By Sheraton Kansas City Airport - Kansas City, MO, Position Type: Full-Time/Part-Time, Salary Range: $16.00 - $17.00Hourly, Job Category: Hospitality - Hotel, Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities:

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups. Be aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check-in.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to Brand standards and company policies.
• Performs other duties as assigned.

Qualifications: Knowledge and Skills Required:

• High School Education and relevant hotel experience
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.