Evening Front Desk Supervisor - Guest Experience

Hulsing Enterprises; Kansas City (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Four Points By Sheraton Kansas City Airport in Kansas City, MO seeks an experienced Front Desk Supervisor to lead evening front desk operations. The role focuses on guest satisfaction, clear communication, and efficient shift management, ensuring accurate reservations and smooth check-in/check-out processes.

The ideal candidate will have high school education and hotel experience, thrive under pressure, and demonstrate initiative to support team members and uphold brand standards.

Qualifications

• Front desk experience in a hotel or similar environment.
• Strong customer service and guest relations skills.
• Ability to stay calm and professional in high-pressure situations.

Responsibilities

• Supervises front desk agents to ensure smooth operations and guest satisfaction.
• Responds to guest inquiries and requests with accuracy and courtesy.
• Oversees check-in/check-out processes and logs messages, packages, and mail.

Skills

Front Desk Experience

Customer Service

Stress Management

Education

High School Diploma

Job description

Four Points By Sheraton Kansas City Airport in Kansas City, MO seeks an experienced Front Desk Supervisor to lead evening front desk operations. The role focuses on guest satisfaction, clear communication, and efficient shift management, ensuring accurate reservations and smooth check-in/check-out processes.

The ideal candidate will have high school education and hotel experience, thrive under pressure, and demonstrate initiative to support team members and uphold brand standards.