Front Desk Guest Experience Associate

Hilton Garden Inn - Boca Raton; Boca Raton (FL); On-site; USD 19,286 - 27,552; Full time

Job summary

Hilton Garden Inn - Boca Raton is seeking a Guest Service Representative to support check-ins, check-outs, reservations, and daily service needs. You will play a key role in front desk operations, ensure guest satisfaction, and coordinate with housekeeping and other departments to maintain smooth service.

The ideal candidate has strong customer service and communication skills, a friendly and professional presence, and is comfortable using hotel systems.

Qualifications

• Strong customer service and communication skills are essential.
• Able to multitask and stay organized in a fast-paced front desk environment.
• Experience in hotels or customer service is helpful but not required.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Tools

Front desk software

Job description

Hilton Garden Inn - Boca Raton is seeking a Guest Service Representative to support check-ins, check-outs, reservations, and daily service needs. You will play a key role in front desk operations, ensure guest satisfaction, and coordinate with housekeeping and other departments to maintain smooth service.

The ideal candidate has strong customer service and communication skills, a friendly and professional presence, and is comfortable using hotel systems.