Front Desk Guest Experience Ambassador (PT) - Growth & Perks

O'Reilly Hospitality Management, LLC; Springfield (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with company match

Growth opportunities

Hotel/Restaurant discounts

Job summary

O’Reilly Hospitality Management, LLC is hiring a Part Time Front Desk Guest Service Representative / Guest Experience Ambassador for Homewood Suites Springfield in the Medical Mile District, Springfield, MO. You will warmly greet guests, check them in/out, answer questions, and assist with room assignments while maintaining exceptional hospitality.

The role requires strong communication, multitasking, and problem-solving abilities, with experience in PMS and Microsoft Office preferred.

Qualifications

• Strong guest service orientation and ability to create a welcoming experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet guests warmly, assist with registration and room assignments.
• Respond to guest inquiries about hotel services and directions.
• Manage room availability, guest accounts, and billing; post charges and process payments.
• Take reservations and handle guest requests, including safekeeping of valuables.
• Coordinate with other departments to fulfill guest needs and uphold policies.

Skills

Leadership

Communication

Organizational

Multitasking

Problem solving

Education

High School diploma or GED

Hospitality customer service experience

Tools

PMS

Microsoft Office

Job description

O’Reilly Hospitality Management, LLC is hiring a Part Time Front Desk Guest Service Representative / Guest Experience Ambassador for Homewood Suites Springfield in the Medical Mile District, Springfield, MO. You will warmly greet guests, check them in/out, answer questions, and assist with room assignments while maintaining exceptional hospitality.

The role requires strong communication, multitasking, and problem-solving abilities, with experience in PMS and Microsoft Office preferred.