PT Front Desk Guest Experience Ambassador - Homewood Suites

O'Reilly Hospitality Management, LLC; Springfield (MO); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) with company match

Growth opportunities

Hotel/Restaurant discounts

Job summary

O’Reilly Hospitality Management, LLC is hiring a Part Time Front Desk Guest Service Representative / Guest Experience Ambassador for Homewood Suites Springfield in the Medical Mile District, Springfield, MO. You will warmly greet guests, check them in/out, answer questions, and assist with room assignments while maintaining exceptional hospitality.

The role requires strong communication, multitasking, and problem-solving abilities, with experience in PMS and Microsoft Office preferred.

Qualifications

• Strong guest service orientation and ability to create a welcoming experience.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Greet guests warmly, assist with registration and room assignments.
• Respond to guest inquiries about hotel services and directions.
• Manage room availability, guest accounts, and billing; post charges and process payments.
• Take reservations and handle guest requests, including safekeeping of valuables.
• Coordinate with other departments to fulfill guest needs and uphold policies.

Skills

Leadership

Communication

Organizational

Multitasking

Problem solving

Education

High School diploma or GED

Hospitality customer service experience

Tools

PMS

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Rooms-Front Desk Labor Part Time Homewood Suites Springfield, Springfield, MO, US

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: PT Front Desk Guest Service Representative /Guest Experience Ambassador

Location: Homewood Suites Hotel by Hilton, Medical Mile District, Springfield, MO

Are you a people person who loves making others feel welcome? We want YOU on our team!

We’re looking for an outgoing, friendly, and enthusiastic Guest Experience Ambassador to be the face of our hotel! You'll create memorable first impressions, welcome guests with genuine hospitality, assist with check-ins and check-outs, answer questions, and help make every stay exceptional.

If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in making others feel at home, this could be the perfect opportunity! We're not just looking for someone to check guests in. We're looking for someone who makes them glad they checked in with us!

Bring your smile, positive attitude, and passion for hospitality. We'll bring the opportunity to grow!

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Skills & Abilities:

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Education & Experience:

• High School diploma or GED preferred.
• Hospitality customer service experience preferred.

Physical Requirements:

• Standing for long periods, light lifting up to 40 pounds.

Work Conditions:

• Indoor environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.