Front Desk Guest Experience Agent

Crowne Plaza Suffern-Mahwah; Village of Suffern (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Daily Pay

Hotel discount program

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage discounts

Tuition Reimbursement

Job summary

Valor is seeking a Front Desk Agent in Suffern, NY to perform desk-related duties including check-in/out, reservations, and guest assistance. You will greet guests warmly, handle payments, and balance folios while providing local recommendations and directions.

Applicants should have a high school diploma and 3–12 months in a guest-relations role, with strong computer and cash-handling skills and excellent communication abilities to ensure a superb guest experience.

Qualifications

• High school diploma or equivalent required.
• Three to twelve months of related guest relation experience preferred.
• Excellent computer and cash handling skills; able to work in a fast-paced environment.

Responsibilities

• Handle guest registration and room check-ins/outs; upsell where appropriate.
• Verify guest information and payment details; balance cash at shift end.
• Pre-register and manage reservations per rate structures and sell strategies.
• Respond to guest inquiries and provide local recommendations and directions.
• Coordinate with housekeeping to ensure room readiness and proper liaison between Front Desk and other departments.

Skills

Customer service

Cash handling

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Valor is seeking a Front Desk Agent in Suffern, NY to perform desk-related duties including check-in/out, reservations, and guest assistance. You will greet guests warmly, handle payments, and balance folios while providing local recommendations and directions.

Applicants should have a high school diploma and 3–12 months in a guest-relations role, with strong computer and cash-handling skills and excellent communication abilities to ensure a superb guest experience.