Front Desk & Float Patient Services Specialist (Dayton)

Rush University Medical Center; Huber Heights (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Mentorship and orientation programs

Generous PTO

Medical, vision, and dental plans

401(k) retirement plans and life/disab

Job summary

Rush University Medical Center is seeking a Patient Service Specialist - Float to support our Dayton, OH Market outpatient physical therapy center. The role handles front desk responsibilities and patient interactions, ensuring a smooth check-in and check-out process while coordinating with payers and providers.

The position requires excellent customer service, scheduling skills, and familiarity with insurance verifications.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about visit expectations and next appointment.
• Schedule patient appointments in person and by phone.
• Communicate with attorneys' offices, insurance companies, translation services, market leaders, and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Customer service

Phone etiquette

Front desk interaction

Education

High School Diploma or GED

Job description

Rush University Medical Center is seeking a Patient Service Specialist - Float to support our Dayton, OH Market outpatient physical therapy center. The role handles front desk responsibilities and patient interactions, ensuring a smooth check-in and check-out process while coordinating with payers and providers.

The position requires excellent customer service, scheduling skills, and familiarity with insurance verifications.