Front Desk & Family Experience Coordinator

Code Ninjas; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Fun environment

Impact on kids

Supportive team

Saturday work required

Flexible scheduling

Professional development

Growth company

Job summary

Code Ninjas Houston is seeking a friendly Front Desk Receptionist to greet families, manage phones, schedule tours and classes, process enrollments and payments, and keep the lobby welcoming.

You will handle billing questions, support enrollment efforts, and assist with marketing tasks while coordinating with center leadership. This role requires excellent communication, organization, and a positive, energetic attitude; Saturday availability is a must.

Qualifications

• Excellent customer service and communication skills.
• Friendly, outgoing, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable working with children and families.
• Basic computer skills, including Microsoft Office, email, and scheduling software.
• Ability to quickly learn new software and systems.
• Reliable, punctual, and detail oriented.

Responsibilities

• Welcome and assist students, parents, and visitors with a friendly and professional attitude.
• Answer phone calls, emails, and text messages promptly and professionally.
• Schedule tours, trial sessions, classes, camps, birthday parties, and Parent's Night Out events.
• Process enrollments, memberships, waivers, and payments using our management system.
• Maintain accurate student and family records.
• Assist families with billing questions and payment updates.
• Support enrollment efforts by following up with prospective families.
• Promote upcoming camps, classes, and special events.
• Keep the front desk and lobby clean, organized, and inviting.
• Monitor student check-in and check-out procedures.
• Communicate effectively with Senesis and management regarding daily operations.
• Assist with marketing initiatives, including social media content, flyers, and community outreach.
• Perform general administrative duties to support center operations.

Skills

Customer service

Communication

Organization

Child-friendly

Punctual

Tools

Microsoft Office

Scheduling software

Job description

Code Ninjas Houston is seeking a friendly Front Desk Receptionist to greet families, manage phones, schedule tours and classes, process enrollments and payments, and keep the lobby welcoming.

You will handle billing questions, support enrollment efforts, and assist with marketing tasks while coordinating with center leadership. This role requires excellent communication, organization, and a positive, energetic attitude; Saturday availability is a must.