Medical Assistant, Express Care

0400 Mass General Brigham Medical Group, Inc.; Boston (MA); On-site; USD 31,000 - 34,000; Part time

Benefits offered by this job

Free parking

Job summary

Mass General Brigham is seeking a part-time Medical Assistant for Express Care in Boston. The role supports healthcare teams by handling clinical and non-clinical tasks, including vital signs, patient scheduling, and front-desk coordination. On-call shifts and varied hours reflect a seven-day operation.

The position requires 1–2 years of MA experience, BLS certification preferred, and an on-site location at 137 Stuart Street with potential cross-site coverage.

Qualifications

• Associate's degree in Medical Assisting preferred.
• High School Diploma or Equivalent required.
• Experience in medical assisting is preferred.

Responsibilities

• Take vital signs and document patient information.
• Schedule appointments and manage patient flow.
• Assist with phlebotomy and specimen handling as needed.
• Provide patient education and support to families.
• Assist with routine office duties and insurance forms.

Skills

Vital signs

Phlebotomy

Immunizations

Customer service

Medical documentation

Education

Associate's Degree in Medical Assisting

High School Diploma or Equivalent

Tools

EMR systems

Job description

Site: Mass General Brigham Medical Group, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary We are seeking a part‑time, 25‑hour Medical Assistant to join our Express Care team! Express Care, formally known as Urgent Care, offers timely treatment for non‑emergency conditions. We care for adults and children ages 2 and up, addressing a wide range of issues such as respiratory illnesses, infections, minor injuries, rashes, and stomach problems. Because patients often visit when they’re feeling unwell, our team prioritizes compassion and emotional support alongside quality medical care. The schedule consists of working 2, 12.5‑hour shifts per week. Since Express Care is a 7‑day‑per‑week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 1 on‑call shifts per 4‑week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed. The primary location for this role is 137 Stuart Street in Boston, MA. We do our best to keep all employees at their assigned centers; however, for on‑call shifts, employees must be able to commute to any of our locations, including Brookline, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross‑coverage purposes). There is free parking at each of our locations!

Summary

The role supports healthcare teams by assisting with both clinical and non‑clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• -Assists junior Medical Assistants with day‑to‑day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
• -Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
• -Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
• -Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• -Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
• -Maintains inventory of immunizations and check expiration dates.
• -Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
• -Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education High School Diploma or Equivalent required Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Basic Life Support preferred Certified Medical Assistant preferred

Experience

Direct MA experience or medical field work 1‑2 years required

Additional Job Details

Remote Type Onsite

Work Location 137 Stuart Street

Scheduled Weekly Hours 25

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $22.75 - $24.94/Hourly

Grade 3

EEO Statement

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world's most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we're more than a system- we're leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.