Front Desk Experience Leader

Innisfree Hotels, Inc.; Pensacola (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Innisfree Hotels, Inc. is seeking a Guest Services Supervisor for the Hilton Pensacola Beach.

You will lead the Front Office team, oversee arrivals/departures, handle inquiries and reservations, and drive guest satisfaction through professional service. The role requires a hospitality mindset, strong communication, and the ability to train staff, resolve issues quickly, and maintain knowledge of room types, rates, and local attractions.

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Minimum 2 years of customer service experience; hospitality experience preferred.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Effective reading, writing and spoken English.
• Strong attention to detail.
• Ability to multi-task and manage priorities.
• Team player who collaborates well with others.

Responsibilities

• Supervise Front Office team to ensure efficient operations and guest satisfaction.
• Oversee guest arrivals and departures with front office leadership.
• Answer inquiries, handle reservations, and promote services to increase occupancy.
• Respond to guest concerns quickly and courteously in line with policy.
• Train and support staff, ensuring knowledge of hotel products, services, and policies.
• Maintain front desk logs and ensure all guest documentation is current.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Team player

Independent

Education

Degree or diploma in Hospitality Management/Business Administration

Job description

Innisfree Hotels, Inc. is seeking a Guest Services Supervisor for the Hilton Pensacola Beach.

You will lead the Front Office team, oversee arrivals/departures, handle inquiries and reservations, and drive guest satisfaction through professional service. The role requires a hospitality mindset, strong communication, and the ability to train staff, resolve issues quickly, and maintain knowledge of room types, rates, and local attractions.