Front Desk Experience Architect

Clear Destination Inc.; Sunnyvale, Northern (CA, KY); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Coury Hospitality's TETRA Hotel, Autograph Collection in Sunnyvale, CA, is seeking Front Desk Agents to deliver a welcoming, seamless guest experience. You’ll greet guests, check them in/out, and act as concierge, sharing features and local insights.

Ideal candidates are guest-focused, tech-savvy, and capable of maintaining poise in a luxury environment. This role offers opportunities for growth within a collaborative team and a design-forward campus setting.

Qualifications

• Love creating human connections and personalized experiences.
• Thrive in a fast-paced, luxury hospitality environment.
• Communicate clearly and confidently—both in person and over the phone.
• Bring positive energy and professionalism to every interaction.
• Are detail-oriented and tech-savvy with hotel systems.
• Have customer service experience; hospitality background preferred but not required.

Responsibilities

• Greet guests with warmth and professionalism.
• Facilitate check-ins and check-outs efficiently.
• Act as a knowledgeable concierge with local insights and recommendations.
• Resolve guest needs with empathy and creative problem-solving.
• Collaborate with Valet, Housekeeping, Sales, and other departments for a flawless stay.
• Handle payment and room assignments with accuracy and discretion.
• Represent the TETRA brand with pride and service excellence.

Skills

Customer service

Hospitality background

Communication

Tech-savvy

Attention to detail

Hotel systems

Tools

Hotel systems

Job description

Coury Hospitality's TETRA Hotel, Autograph Collection in Sunnyvale, CA, is seeking Front Desk Agents to deliver a welcoming, seamless guest experience. You’ll greet guests, check them in/out, and act as concierge, sharing features and local insights.

Ideal candidates are guest-focused, tech-savvy, and capable of maintaining poise in a luxury environment. This role offers opportunities for growth within a collaborative team and a design-forward campus setting.