Enrollment Concierge & Front Desk Specialist

Goldfish Swim School; Macomb Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School in Michigan is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk. You will connect with prospective and current families daily, guiding them through enrollment in a fast-paced environment.

This role emphasizes customer service, clear communication, and teamwork. Evening and weekend availability is required, and CPR/First Aid/AED certifications will be provided through Goldfish Swim School.

Qualifications

• Friendly, driven and detail-oriented.
• Experience in customer service or administrative roles preferred.
• Willing to obtain CPR, First Aid and AED certifications.
• Able to work evenings and weekends.

Responsibilities

• Greet every member and family at check-in.
• Answer phones, respond to inquiries, and conduct outbound sales calls.
• Guide families through enrollment using sales techniques.
• Handle customer concerns professionally and resolve issues.
• Assist families with merchandise and vending purchases.
• Maintain front desk, snack area, changing rooms, restrooms and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication skills

Customer service

Administrative experience

Basic computer skills

CPR/First Aid/AED training

Job description

Goldfish Swim School in Michigan is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk. You will connect with prospective and current families daily, guiding them through enrollment in a fast-paced environment.

This role emphasizes customer service, clear communication, and teamwork. Evening and weekend availability is required, and CPR/First Aid/AED certifications will be provided through Goldfish Swim School.