Front Desk & Customer Support Specialist

FAMILY SUPPORT SERVICES OF SUNCOAST LLC; Largo (FL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Tuition Reimbursement

401k Plan with 3% EmployerContribution

Paid Time Off (PTO)

Paid Holidays

Résumé du poste

Family Support Services of Suncoast LLC seeks a Customer Service Specialist to be the first point of contact at the front desk and agency phone. You will provide assistance, information, and resolution to inquiries while supporting mail sorting, deliveries, conference scheduling, and general administrative tasks.

The role requires strong organizational, communication, and multitasking abilities, with experience supporting senior management and a passion for delivering excellent customer service.

Qualifications

• High school diploma or GED required.
• Two+ years of clerical/data management or related experience.
• Experience working with Senior Management preferred.

Responsabilités

• Interacts with customers via phone, email, or in-person to provide assistance and support.
• Address and resolve inquiries and complaints promptly and professionally.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Screen and prioritize communications for internal and external stakeholders.
• Render conference space scheduling and coordination with leadership.
• Prepare and edit documents, reports, and correspondence as requested.
• Manage electronic and physical files, ensuring accessibility and security.
• Process expense reports for travel in accordance with policies.
• Assist with special projects and confidential administrative tasks.

Connaissances

Excellent communication

Organizational skills

Customer service

Time management

Multitasking

Empathy

Formation

High school diploma or GED

Outils

Microsoft Office Suite

Outlook

Excel

PowerPoint

Description du poste

Family Support Services of Suncoast LLC seeks a Customer Service Specialist to be the first point of contact at the front desk and agency phone. You will provide assistance, information, and resolution to inquiries while supporting mail sorting, deliveries, conference scheduling, and general administrative tasks.

The role requires strong organizational, communication, and multitasking abilities, with experience supporting senior management and a passion for delivering excellent customer service.