Front Desk/ Customer Service Specialist - Centennial

Job Store Staffing; Centennial (CO); On-site; USD 36,000 - 42,000; Part time

Job summary

Job Store Staffing is seeking a welcoming Front Desk / Customer Service Specialist to join its Centennial, CO team. You will greet visitors, answer questions about services, assist jobseekers with online tools, and support daily operations in a busy resource center.

The role emphasizes excellent communication, reliability, and comfort with basic digital platforms. Key duties include check-in, guiding visitors to staff, helping with Connecting Colorado accounts, scheduling appointments, and

Qualifications

• Experience delivering friendly customer service in a fast-paced setting.
• Ability to guide visitors and explain available services clearly.
• Strong data entry and basic computer skills.
• Comfort with online tools and standard software.
• Maintain confidentiality and professionalism at all times.

Responsibilities

• Visitor Greeting & Check-In: welcome visitors and create a professional environment.
• Service Navigation: inform visitors about services and direct to staff.
• Digital Support: assist jobseekers with Connecting Colorado accounts.
• Appointment Scheduling: help schedule meetings with career advisors.
• Document Management: log documents into systems accurately.

Skills

Customer service

Communication

Multitasking

Attention to detail

Data entry

Discretion

Reliability

Patient approach

Tools

Microsoft Office

Connecting Colorado

Job description

Front Desk / Customer Service Specialist

Location: Centennial, CO 80112 Pay Rate: $24.00 / hour Schedule: Tuesday – Friday, 8:00 AM – 4:30 PM (30 hours/week) Position Type: Temporary (6–9 Month Duration)

Position SummaryWe are seeking a welcoming, reliable, and organized Front Desk / Customer Service Specialist to join our clients team in Centennial, CO. As the primary point of contact for our resource center, you will greet visitors, answer general questions about our services, assist jobseekers with online tools, and ensure smooth daily operations. If you are passionate about helping members of the community and thrive in a fast-paced environment, we would love to hear from you!

Key Responsibilities

• Visitor Greeting & Check-In: Act as the first point of contact, welcoming all visitors into the resource center and maintaining a professional, friendly atmosphere.
• Service Navigation: Provide accurate basic information regarding our services and direct visitors to the appropriate staff members for scheduled appointments.
• Digital Support: Guide jobseekers through account creation and navigation on Connecting Colorado, assisting individuals with varying levels of digital literacy.
• Appointment Scheduling: Help visitors schedule meetings with career advisors.
• Document Management: Collect, scan, upload, and accurately log jobseeker documents into Connecting Colorado and internal systems.

Required Skills & Qualifications

• Customer Service Focus: Strong service orientation with a proven ability to create a warm, professional, and welcoming environment.
• Communication Skills: Clear, confident verbal communication skills to effectively inform and guide jobseekers.
• Multitasking & Accuracy: Ability to manage multiple priorities in a busy environment while maintaining strong attention to detail.
• Tech Savvy: Comfortable navigating web-based platforms, databases, and standard software like Microsoft Office.
• Data & Document Handling: Proficient in basic data entry, scanning, and digital file organization.
• Problem-Solving: Quick ability to assess visitor needs and connect them to the right team member or resource.
• Discretion & Professionalism: Commitment to maintaining confidentiality and handling sensitive personal information appropriately.
• Reliability: Punctual, dependable, and committed to supporting team success.
• Patient Approach: Friendly, supportive, and patient demeanor when assisting individuals who may have limited technical skills.

Preferred Qualifications

• Bilingual Skills: Conversational or fluent Spanish–English skills to support our diverse client base.
• Relevant Experience: Prior background in customer-facing, community-based, or human services environments.
• Workforce Development Knowledge: Familiarity with workforce development programs or resource center operations.