Front Desk/Customer Service Specialist

DeVaughn James Injury Lawyers; Wichita (KS); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Long-term disability insurance

Short-term disability insurance

Paid time off

Paid holidays

401(k) retirement plan

Vision insurance

Incentive bonus opportunities

Job summary

DeVaughn James Injury Lawyers in Wichita, KS is seeking a Front Desk Receptionist/Customer Service Specialist. No legal experience needed; you'll greet clients, answer calls, and support adjusters and medical providers.

We offer a full benefits package including health, dental, disability, PTO, holidays, and a 401(k). Bilingual English/Spanish candidates may receive compensation consideration; the team values initiative and a positive attitude.

Qualifications

• No legal experience required.
• Excellent telephone communication and friendly attitude.
• Strong computer skills and attention to detail.
• Willingness to learn and grow with the team.
• Bilingual English/Spanish may impact compensation.

Responsibilities

• Greet clients and visitors at the front desk.
• Answer multi-line phone system and route calls to appropriate staff.
• Coordinate with adjusters, clients, and medical providers.
• Provide general administrative support and maintain accuracy in records.
• Learn and adapt to firm processes and culture.

Skills

Bilingual (English/Spanish)

Telephone communication

Customer service

Computer skills

Job description

Our firm is growing - we need more awesome team members! NO LEGAL EXPERIENCE NEEDED!

Pay: $15.50 - $16.50 per hour

Full Benefit Packet: including 100% paid-for Health and Dental Insurance, 100% paid-for Long-Term and Short-Term Disability Insurance, PTO, Paid Holidays, 401(k) Retirement Plan, Incentive Bonus Opportunities. And more!

A candidate's proficiency in both English and Spanish will be considered in regards to compensation, in recognition of their language skills.

This is a fun place to work! DeVaughn James Injury Lawyers is looking for a Front Desk Receptionist/Customer Service Specialist (CSS). Our receptionists assist clients who come into the office as well as adjusters, clients and medical providers on the phone. We focus on meeting the needs of our clients as they complete medical treatment following a personal injury incident. Excellent telephone communication, multi-line phone, strong computer skills, attention to detail, and a friendly attitude are a must. We are also looking for people who enjoy learning new things on a daily basis.

No past legal experience necessary, just be willing to learn and bring a good attitude. If you are ambitious, hardworking and want to work in a positive environment this could be the job for you. This is a Full Time Job with a Full Benefit package. We currently have a team of over 130 people and are looking to add people who will fit our firm goals and culture. The firm is dedicated to extraordinary legal representation, world class service, and an unrivaled, positive work environment. We were voted "Best Place to Work" by the Wichita Business Journal in 2017, 2019, 2020, 2021 (don't worry, we still placed in the top 3 in 2018, 2022, 2023, and 2024). If we meet the yearly firm-wide goals, the entire firm and a guest of their choosing go on a trip to a lovely, tropical destination.

Past firm trips include Cancun, Jamaica, Bahamas, the Dominican Republic, Riviera Maya, and the Turks and Caicos Islands!

This is a 40 hour a week, 8:00 am - 5:00 pm/8:30 am-5:30 pm job, M-F. If your mom or dad still has to wake you up for school or work in the mornings, then this job is most likely not for you. However, if you are driven, attentive, and quick to learn then you shouldn't pass up an opportunity like this to earn money and have a lot of fun doing it.

Past legal experience is not necessary, but these characteristics are necessary:

Characteristics NEEDED

• Unquestioned Integrity
• Empathetic Team Player
• Hard worker
• Sound Judgment
• Reasonably Patient
• Analytical
• Technologically Literate
• Self-Starter
• Accountable, Problem solver, Communicator, Organized and able to have fun!

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance