Front Desk & Customer Service Specialist

Noah Khaja - State Farm Agent; Montvale (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Job summary

Noah Khaja State Farm Agency in Montvale, NJ is seeking a friendly customer service representative/receptionist to greet clients, answer phones, schedule appointments, and maintain accurate records. This role focuses on delivering outstanding service and supporting the team in day-to-day operations.

Candidates should be comfortable with sales conversations, have basic computer skills, and possess strong communication and multitasking abilities.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Organizational skills

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Noah Khaja State Farm Agency in Montvale, NJ is seeking a friendly customer service representative/receptionist to greet clients, answer phones, schedule appointments, and maintain accurate records. This role focuses on delivering outstanding service and supporting the team in day-to-day operations.

Candidates should be comfortable with sales conversations, have basic computer skills, and possess strong communication and multitasking abilities.