Front Desk & Customer Service Coordinator

GBT Foods, Inc.; Illinois; On-site; USD 39,000 - 52,000; Full time

Job summary

GBT Foods, Inc. is seeking a detail-oriented Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.

This role is the first point of contact for visitors and customers and ensures accurate order entry and timely communication with warehouse and sales teams. You will manage calls, emails, and inquiries, verify orders, and coordinate with internal teams to ensure timely fulfillment.

Qualifications

• Associate’s or Bachelor’s degree required.
• Minimum 1 year of order entry or administrative experience in a fast-paced environment.
• Strong attention to detail and accuracy in data entry.
• Clear and professional communication skills.
• Ability to multitask and manage competing priorities.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Greet and assist visitors, customers, and vendors professionally.
• Manage incoming calls, emails, and inquiries with proper routing and follow-up.
• Process high-volume customer orders accurately and efficiently (ERP system: Sage 100).
• Verify order details, pricing, and product availability before submission.
• Coordinate with warehouse and sales teams to ensure timely fulfillment.
• Monitor order status and proactively follow up on delays or discrepancies.
• Maintain accurate records of orders, communications, and documentation.
• Support general administrative tasks (filing, data entry, supply coordination).
• Maintain a clean, organized, and professional front desk environment.

Skills

Attention to detail

Data entry

Communication skills

MS Office

Education

Associate’s or Bachelor’s degree

Tools

Sage 100

Job description

Job Description

GBT foods is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing.

This role is the first point of contact for visitors and customers and plays a critical role in ensuring accurate order entry, timely communication, and coordination with warehouse and sales teams.

Key Responsibilities

• Greet and assist visitors, customers, and vendors professionally
• Manage incoming calls, emails, and inquiries with proper routing and follow-up
• Process high-volume customer orders accurately and efficiently (ERP system: Sage 100)
• Verify order details, pricing, and product availability before submission
• Coordinate with warehouse and sales teams to ensure timely fulfillment
• Monitor order status and proactively follow up on delays or discrepancies
• Maintain accurate records of orders, communications, and documentation
• Support general administrative tasks (filing, data entry, supply coordination)
• Maintain a clean, organized, and professional front desk environment

Qualifications (Required)

• Associate’s or Bachelor’s degree required
• Minimum 1 year of order entry or administrative experience in a fast-paced environment
• Strong attention to detail and accuracy in data entry
• Clear and professional communication skills
• Ability to multitask and manage competing priorities
• Proficient in Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience with ERP systems (e.g., Sage 100)
• Background in wholesale, distribution, or logistics environment
• Experience handling customer inquiries and order coordination

What We’re Looking For

• Strong sense of accountability and follow-through
• Ability to stay organized under workload pressure
• Professional front desk presence and customer-focused mindset
• Team player who can coordinate effectively with warehouse and sales

Why Join Us

• Stable and growing company in food distribution
• Structured work environment with clear processes