Client Services Associate

Clevanoo LLC; Dallas (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Clevanoo LLC is seeking a Bilingual Customer Service Associate in Dallas, NC. This full-time role involves tasks such as high-volume order entry, customer inquiries, invoice management, and collaboration with Supply Chain and Finance teams. Ideal candidates will possess at least a Bachelor's degree and 2 years of customer service experience along with proficiency in order management systems. The position requires strong communication skills and the ability to handle multiple priorities effectively.

Qualifications

• 2+ years of experience in customer service.
• 3+ years of high-volume order entry experience (40-50 daily).
• Ability to manage multiple projects and priorities.

Responsibilities

• Work with the Customer Service team in the GNT-orders inbox.
• Answer and assist customers with questions or concerns.
• Invoicing and closing out orders.

Skills

Customer service

Order entry

Strong communication

Problem-solving

Time management

Education

Bachelor’s degree in Business or related field

Tools

ERP systems

CRM platforms

Microsoft Office Suite

Job description

Overview

Duration: Full Time

The Bilingual Customer Service Associate is responsible for tasks such as high-volume order entry, answering customer inquiries, managing orders, invoicing, and confirming product availability. This role collaborates closely with the Supply Chain, Warehouse, Finance, and Account Management teams to ensure smooth operations.

Responsibilities

• Work with the Customer Service team in the GNT-orders inbox.
• Entering all customer orders received daily.
• Answering and assisting customers with questions or concerns.
• Working with Account Management team to ensure pricing is correct on orders.
• Maintain Customer Master Data in the ERP system.
• Entering customer complaints in the Betty Blocks system.
• Working with correct departments to ensure customer complaints are handled in proper manner and timeframe.
• Assisting in training potential new hires for departments.
• Working with warehouse team if customer shipment issues arise.
• Confirm product availability before entering orders. Work closely with Supply Chain for items that are not in stock for immediate shipment and advise customer or account manager availability date.
• Working with Supply Chain to ensure all orders are properly reserved for shipping.
• Invoicing and closing out orders.
• Sending documents to customers and working with proper departments if customer service team does not have access to the documents.
• Additional responsibilities:
• Complete all assigned safety training in a timely manner.
• Stay current with all required training and ensure timely completion.
• Follow the Company's established processes, procedures, and policies, ensuring compliance with Good Manufacturing Practices (GMPs), Personal Protective Equipment (PPE) requirements, Safe Quality Food (SQF) standards, and product quality guidelines.
• Maintain a collaborative team mindset while actively supporting GNT's Food Safety culture.
• Maintain a clean and organized work environment, ensure your uniform is neat at all times, and support colleagues in adhering to hygiene standards.

Qualifications

• Bachelor’s degree in Business, Communications, Supply Chain Management, or a related field, or equivalent education and professional experience
• 2+ years of experience in customer service
• 3+ years of experience in order entry (ENTERING HIGH VOLUME OF CUSTOMER PURCHASE ORDERS; min of 40-50 daily)
• Ability to effectively manage multiple projects and priorities
• Strong communication and interpersonal skills
• Excellent problem-solving capabilities and attention to detail
• Strong organizational and time management skills
• Self-motivated and capable of working independently, as well as collaborating within a team
• Proficient in customer service software and order management systems (e.g., ERP systems, CRM platforms)
• Working knowledge of Microsoft Office Suite, including Excel, Outlook, and Teams