Front Desk & Customer Service Associate – Insurance

Garrett Estes; North Olmsted (OH); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Performance bonus

Company events

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Signing bonus

Training & development

Descripción de la vacante

Garrett Estes State Farm Agency is seeking a Customer Service Rep to join our team. The role focuses on greeting customers, scheduling, maintaining records, and assisting in insurance inquiries to support agents and customers.

The ideal candidate is organized, detail-oriented, and comfortable with sales conversations. We offer a friendly workplace, opportunities for advancement, and training to grow within the insurance industry.

Formación

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsabilidades

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Conocimientos

Customer service

Communication

Interpersonal skills

Organizational skills

Sales conversations

Educación

High school diploma or equivalent

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Signing bonus
• Training & development

ROLE DESCRIPTION:
Garrett Estes State Farm Agencyis a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Customer Service Rep.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.