Customer-Facing Receptionist & Insurance Team Support

Coveredbysal; York (York County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Donation matching

Opportunity for advancement

Paid time off

Training & development

Job summary

Sal Castro - State Farm Agent in York is seeking a highly organized Receptionist - State Farm Agent Team Member to provide exceptional service. The ideal candidate will thrive in a supportive role, managing appointment scheduling, customer interactions, and administrative duties.

Join us to contribute to a positive workplace and develop your career in the insurance industry while engaging warmly with customers. Basic computer skills and previous customer service experience are essential.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills are required.

Responsibilities

• Greet customers in person and over the phone, directing them appropriately.
• Manage appointment scheduling and office communications.
• Handle incoming inquiries and maintain customer records.
• Engage with customers to identify insurance opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with various administrative tasks.

Skills

Customer service experience

Communication skills

Organizational skills

Sales conversation skills

Basic computer skills

Tools

Microsoft Office

CRM systems

Job description

Benefits:

• 401(k) matching
• Donation matching
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
Sal Castro - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.