Customer Service Representative - State Farm Agent Team Member

Garrett Estes - State Farm Agent; Willoughby (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Garrett Estes State Farm Agent in Willoughby, OH is seeking a Customer Sales and Service Representative to deliver exceptional client experiences and support community members. The role emphasizes customer-focused service, attention to detail, and collaboration with agency teammates to resolve inquiries and coordinate needs.

You will assist with policy changes, process claims, and maintain accurate records, with anticipated internal growth opportunities for motivated, sales-minded candidates.

Qualifications

• Experience in customer service environments.
• Ability to multitask and manage multiple inquiries.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Customer service experience

Detail-oriented

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer sales and Service rep with Garrett Estes State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.