Front Desk / Customer Service Agent

Hyatt Hotels Corporation; Round Rock, Northern (TX, KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Full health insurance

Flexible schedule

Tips potential

Job summary

Hyatt Hotels Corporation invites applications for a Front Desk Agent role at a location in the United States. The position focuses on delivering high-quality guest service, checking guests in and out, and efficiently handling transactions with attention to security and confidentiality.

The ideal candidate is flexible, upbeat, and able to work long hours including weekends and holidays. Hospitality experience is a plus, but not required, as training will be provided.

Qualifications

• Ability to be flexible and adapt to any situation.
• Outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods.
• Must be available to work weekends and holidays as necessary.

Responsibilities

• Provide highest quality service to guests and anticipate their needs.
• Check guests in and out efficiently and in a friendly manner.
• Follow cash handling and hotel accounting procedures.
• Develop knowledge of hotel staff, services, hours, rates, amenities, surroundings.
• Assist in maintaining lobby and entrance cleanliness.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

flexibility

customer service

outgoing personality

hospitality experience

long hours tolerance

weekend availability

Job description

Close Inclusive Collection Job Postings Notification

This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Flexible schedule options, good tip potential and 100% company covered insurance for FT associates.

Compensation: Starting at $16.00 per hour plus tips

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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