Front Desk Customer Service

Coma Coffee Roasters; Folsom (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Friendly work environment

Growth opportunities

Job summary

FLB Entertainment Center in Folsom, CA is seeking a Front Desk Customer Service Representative for part-time and full-time roles. You will greet guests, manage reservations, check-ins and check-outs, and support a busy hospitality team.

This position requires night and weekend availability, strong multitasking, reliability, and an outgoing personality. You will contribute to a friendly, organized lobby and collaborative operations.

Qualifications

• Night and weekend availability required.
• Ability to multitask in a fast-paced environment.
• Outgoing and energetic personality with a passion for guest interaction.
• Reliable, punctual, and dependable with a strong work ethic.

Responsibilities

• Provide excellent front desk customer service, welcome guests, and assist with inquiries.
• Manage reservations, check-ins, and check-outs efficiently.
• Handle guest requests and concerns promptly and professionally.
• Assist in maintaining a clean and organized front desk area.
• Collaborate with team members to ensure smooth operations.

Skills

Customer service

Multitasking

Communication

Guest relations

Job description

Front Desk Customer Service - Part Time / Full Time

FLB Entertainment Center | Folsom, CA

Join FLB Entertainment Center, a beloved family-owned business with over 30 years of experience in providing exceptional entertainment to Folsom and surrounding areas. As a Front Desk Customer Service Representative, you will play a vital role in creating a welcoming environment for our guests while showcasing your outgoing personality and multitasking skills. This position offers a dynamic atmosphere where you can interact with diverse customers and be part of a passionate hospitality team.

Key Responsibilities

• Provide excellent customer service at the front desk, welcoming guests and assisting with inquiries.
• Manage reservations, check-ins, and check-outs efficiently.
• Handle guest requests and concerns promptly and professionally.
• Assist in maintaining a clean and organized front desk area.
• Collaborate with team members to ensure smooth operations.

Requirements

• Night and weekend availability is required.
• Proven ability to multitask in a fast-paced environment.
• Reliable and punctual with a strong work ethic.
• Outgoing and energetic personality with a passion for customer interaction.
• Dependable, people-oriented, and adaptable to changing situations.

Schedule

• Full-time and part‑time positions available.
• Must be available for night and weekend shifts.

Why You'll Love Working Here

• Competitive pay ranging from $17.00 to $22.00 per hour, plus tips.
• Join a friendly and supportive work environment.
• Opportunity for growth and advancement within a well-established business.
• Be part of a team dedicated to providing the best entertainment experience.